![]() The rooms must then be furnished and staff must be employed to occupy them. You start with a shell and you must build GP offices, treatment rooms and a pharmacy to get going. I know it sounds quite easy and mundane but believe me it's a tricky task and the way in which it is presented makes it jolly good fun. you won't know why! The basic incentive of Theme Hospital is to build a hospital, employ efficient staff, ensure customers are kept happy and cured of any ailment which they may present and make money. Have you tried any of these tips in your rehab therapy clinic? What other advice do you have? Share your suggestions in the comments section below.'Although the title and subject matter isn't particularly appealing at first, Theme Hospital becomes amazingly addictive.'ĭo you think your health service is run badly? Are doctors and nurses overworked and underpaid? Are the hospital executives just overpaid fat-cats who sit on their backside all day? Do you think you could do a better job? If the answer to all these questions is "yes" then pick up a copy of Theme Hospital and show 'em how it's done.Īt first the appeal of this title may seem non-existent but mark my words there is something about it which will keep you coming back for more and the strange thing is. Well, there you have it-five ways to spruce up your clinic’s reception area and create a first impression so memorable, it will linger in patients’ minds long after they walk out the door. If you’re a little clueless in the design department, consider consulting with an interior designer or reading up on basic design principles. Too many clashing elements will overwhelm the senses and give off an air of chaos. This definitely is an area where you can get creative, but it helps to have some kind of focused concept. Fashion is a means of personal expression think of décor as a means of expression for your clinic-a way to reinforce your brand identity. Do you run a sports rehab center? If so, your clients are probably more interested in Sports Illustrated than Architectural Digest.ĥ. If you provide reading material in your waiting area, consider the interests of your clientele. Follow the advice of this Optometric Management piece and establish a few points of visual interest-fresh flowers, a well-maintained fish aquarium, or a tasteful piece of art. Lots of reception areas have water coolers set your business apart by offering something fun and different-a carafe of fruit-infused water, for example. ![]() However, lighting that looks and feels artificial-think fluorescent bulbs-often comes off as harsh, cold, and industrial, and generally does not work well in a reception setting.Ĥ. Low, warm light emits a “homey” quality and can add to the atmosphere and charm of your practice if you’re going for more of a family vibe. Soft, bright light gives people a sense of calm and increases the appeal of items on display. There are a lot of lighting options out there, and the light sources you choose to incorporate in your clinic largely depend on what kind of mood you’re after. If you put up signs, make sure the wording is clear and positive (“We’re happy to help you when you’re finished with your phone call” instead of “No cell phones at front desk”).ģ. Even if you’ve set up shop in an older building, you can create a feeling of freshness with new paint, flooring, furniture, and light fixtures. There should be an, obvious path to your “landing area”-be it a front desk, a podium, or a main product display. Visible grime is a universal customer turn-off - it suggests that you and your staff are lazy, disorganized, and inattentive to detail. Keep your entryway clean and clutter-free. As this Smart Company article suggests, the front office staff member in charge of receiving clients should be a bit of a social butterfly with a naturally outgoing, friendly, and helpful personality.Ģ. One of the simplest ways to make people feel welcome is to verbally acknowledge them as they arrive. Offer a friendly greeting to each customer. Here are five tips for creating an inviting reception area in your small business:ġ. (For tips on getting more patients through the door in the first place, be sure to download our free marketing e-book.) The more welcoming the space, the better your chances of building a positive client experience right from the get-go. Regardless of the type of practice you own, a patient’s opinion of your business begins the moment he or she walks through the front door. Your mother always told you not to judge a book by its cover, but in the world of small business, first impressions are crucial.
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